Spare Parts Request
š ļø How to Easily Repair Your Zojirushi Product
Fixing your Zojirushi bottle or mug is simple.
Find the model number
āTurn your mug or bottle upside down ā youāll see the model code (e.g. SM-KHE48-PT).
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Take a photo
āSnap a clear picture of the model number.
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Contact us
āSend a photo byĀ email, WhatsApp, or simply give us a call ā whatever works best for you.
Please understand ā the photo is necessary to confirm that your product is a genuine Zojirushi item.
Unfortunately, many other brands donāt offer spare parts, and people sometimes try to replace them using similar-looking parts. To avoid mistakes, we need to be sure weāre helping with the right product.Letās get it fixed ā quickly and correctly. š
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Thatās it!
You donāt need to search catalogs or know part codes ā weāll identify the correct part for your model and get back to you with availability and delivery details.
š®šŖ If youāre in Ireland
If you purchased this item from us, it comes with a full one-year warranty.
If something breaks (except the body), cracks, or stops working, weāll repair or replace it at our expense.
Even after a year, contact us ā weāll do our best to find a solution.
The cost of small parts (such as rubber seals) is usually less than the shipping cost.
š Outside Ireland?
Weāll provide a quote for the part and shipping based on your country. In many cases, international shipping may cost more than the part itself ā so we recommend contacting your local Zojirushi distributor first.
For example, a recent customer needed a complete lid assembly. The part cost ā¬15, but shipping to Spain for just that one lid was ā¬14.99.
Let customers speak for us
I bought this in replacement to my previous mug where I purchased 2020. It's been 5 yrs and the mug still in good shape and quality even if it has been fall several time. I tried to find the lid replacement but the model I had already phased out. Good thing there is a reseller here in Ireland so I dont need to buy abroad. The brand is reliable and the product is of good quality. The price is an investment. This I bought can be use for another years. If there will be another new design in the coming years, I would still buy and recommend the same brand. The only thing that I am looking is a mug bag holder that I can carry it in my shoulder. They have other style that has holder but they dont have a large capacity. I bought this since this is the only large capacity.
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The Zojirushi Travel Mug SM-YAF48XA (480 ml) is an excellent travel mug. It keeps drinks hot for many hours and cold beverages stay cool for a long time as well. The build quality is outstanding, it is completely leak-proof, and the lid is very easy to use.
The design is simple and elegant, comfortable to hold, and perfect for everyday use, work, or travel. Itās also easy to clean and maintain. I highly recommend this mug to anyone looking for a reliable and high-quality thermal mug.
Exactly what I wantedāfeather-light, truly leakproof, and it keeps drinks hot for hours. Filled near-boiling at 05:00; by noon indoors it was still ~60ā65 Ā°C āš„. The 480 ml size is a sweet spot and fits car cup holders; the one-touch lock feels backpack-safe. Only wish: fewer stickers on the cup (or gentler adhesive). Lime Green looks awesome. My daily carry mugāhighly recommended! š
Im using my travel mug for about a week now. Coffee stays hot for hours. Hasn't leek. Drinking from it is very easy. Color is lovely too.
Great, its my second one in last 10years
Delivered.
Excellent flask. Very neat and really holds onto heat. Bought as a gift but will be buying one for myself.
